Solutions Consultant with Icelandic and English

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Icelandic and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:

Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs

30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

Plane Ticket from your location to Sofia

€ 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!

Taxi transportation directly from the airport to your accommodation

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

More than fifty benefits and services to choose from

Positive international working environment

Support and learning

Employee referral bonuses

Key Responsibilities:

Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate

Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers

Engage customers through multiple channels, including phone, email and chat

Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols

Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores

Collaborate with team members to share best practices and contribute to the knowledge base

Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:

Fluent Icelandic and English communication skills

Strong interpersonal abilities and customer service orientation

Ability to follow structured guides and processes

Excellence in active listening and problem-solving

Adaptable and quick to learn new processes and technologies

Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

Customer-focused mindset and delivering exceptional service

Excellent communication style, ability to explain complex concepts simply

Ability to troubleshoot issues and find creative solutions

Collaborates and shares knowledge, and contributes positively to team dynamics

Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.